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Kaplan Certificate IV in Finance and Mortgage Broking Assessment Sample and Answers

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Question.1) List at least 5 points that are important to ensure communication delivers on customer needs, expectations, and priorities.

Question.2) It is important that staff should deliver an outstanding customer experience at all the times. What are the specific behavioral competencies that this requires and how would this be measured?

Question.3)There are many laws that regulate the way businesses may provide service to a client. Why is this so important and what is your responsibility?

Question. 4) There is a five-point plan to successfully establish networking, list the five prescribed methods.

Question. 5) Detail some clear recommendations on how to improve services delivery to prospective customers.

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